Values Into Action Scotland believes that anyone who uses our has the right to raise a complaint about anything that causes you grief; hurt or annoyance.  VIAS is committed to providing consistently high quality information, advice and support, and although most of the time, we do things to a high standard, occasionally things do go wrong.

To view our policy and procedure on this, please click on the attachment below:-

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Attachment	Size
Complaints Policy and Procedure.pdf	275.33 KB